Question 1

Is The Courses accredited or endorsed by the NDIS Commission?

Accepted Answer

No. The Courses is non-accredited training aligned to the NDIS Code of Conduct and the NDIS Practice Standards. We are not affiliated with or endorsed by the NDIA or the NDIS Quality and Safeguards Commission.

Question 2

Does this replace the NDIS Worker Orientation Module?

Accepted Answer

No. The Worker Orientation Module is free from the NDIS Quality and Safeguards Commission and is separate. We recommend every worker completes it as well. The Courses adds practical, scenario-based training and keeps your completion records in one register.

Question 3

What evidence will I have for an audit?

Accepted Answer

For each worker the register shows assigned modules, completion dates, assessment scores, certificate IDs, supervisor competency checks and refresher due dates. Records stay after a worker leaves, and you can copy the full register into Excel.

Question 4

Do workers need to install an app?

Accepted Answer

No. Workers sign in with their email in the web browser on a phone, tablet or computer. Progress is saved after every step, so they can stop and pick up where they left off.

Question 5

How long does each module take?

Accepted Answer

Most modules take 25 to 45 minutes, including the interactive scenario, short lessons, knowledge checks and a final assessment.

Question 6

Which modules do workers get?

Accepted Answer

Modules are assigned automatically by role. Every worker gets the Induction and Core pathways. SIL, community participation and personal care roles also get the modules for their work. Induction modules are due within 14 days, the rest within 90 days.

Question 7

How does the free trial work?

Accepted Answer

The trial lasts 14 days and includes 3 worker seats and every module. No card is needed. You become the manager for your organisation and can add workers straight away.

Question 8

How does pricing work?

Accepted Answer

You pay per worker seat for 12 months, based on the package you choose. You can add seats at any time, billed pro rata to your renewal date. Certificates stay in your register when a worker leaves.